From time to time we receive kind notes, letters, and emails thanking us for one thing or another. We’ve decided to share them here and provide a way for you to submit a testimonial of your own. If you’ve got something nice to say we’d like to hear it (no pressure!). If you’ve got a complaint, or a question, you can use the form here–it will get to us sooner.
7 locations in Brevard County, Florida
Merritt Island
855 N. Courtenay Pkwy.
321.452.4747
Cocoa
510 North Cocoa Blvd.
321.632.7500
Commercial and RV Tire & Service Center
510 North Cocoa Blvd.
321.632.7500
Suntree/Viera
8000 Block of Wickham Rd.
321.308.2468
Melbourne
15 W. Hibiscus Blvd.
321.727.3322
Lake Washington
On Wickham just south of
Lake Washington
321.421.6600
Palm Bay
1103 Malabar Road
321.953.6008
7 locations in Brevard County, Florida
I felt compelled to write because of the over and beyond service of two individuals. However, let me say that I have always had exceptional service at this location and the front desk and ESPECIALLY RICK HICKMAN. I have set out to write before, but life has always gotten in the way. This time they were FABULOUS.
I pulled out of the shop and immediately knew that something was not right, but shrugged it off. I got about a half mile on 95 when I started hearing noises. I pulled off at Lowe’s in Rockledge to check the problem – a shredding belt. I called and they said not to worry, don’t try driving it back because it was wrapping itself around everything. Rick Hickman and another gentleman, I never got his name, came. The overhead loading zone at Lowe’s was crammed with trucks, they finally told me to just pull to a parking space! I protested! They insisted, they changed the belt in the POURING POURING rain, they were soaking wet!!! They then apologized that I was inconvenienced and kept smiling, I cannot say enough about how grateful I was and how bad I felt at how wet they were!
Thank you so very very much!!
I just wanted to let you know that I think you guys are awesome! I have been there twice and both times left very satisfied with the way the staff has treated me.
As a female, I get nervous taking my car into a mechanic shop to have it worked on in fear that I’ll get stuck with a huge list of “problems” that isn’t related to what I even went in for! Both times your staff has treated me with great respect and has made me extremely comfortable. You have provided me with quotes and have never made me feel pressured to have everything needing repairs done on one visit.
I just wanted to say thank you so much for making repairs less stressful! I will highly recommend you to all of my friends and family, and will continue to have my repairs done at your location!
We just want to thank Chris in your Melbourne location for his great help the other evening when we urgently needed air in our tires. The doors were closing, however Chris stayed, started the air machine again and filled up our tires. He was very friendly and of course very helpful. It was above and beyond his duty! Chris went out of his way to help us old folks.
Please extend our thanks to him. He is an asset to your company and yes, you gotta go to Gatto’s to get such a treatment!!! Thanks again!
I am a returning customer. I’ve purchased tires for my cars and have had oil changes and other maintenance done. I am very happy with the service provided.
I would like you to know that I really appreciate all the staff at my local Merritt Island Gatto’s. I first visited this store in 2006 because of the availability of the tires I wanted and the great competitive pricing. But I continued to come back for oil changes and tire service due to the great quality service, exhibited (apparent ha-ha as I know nothing about cars!) honesty and excellent customer service ABOVE and BEYOND, and, of course, the competitive pricing. I consider Gatto’s the place to go for ALL my automotive servicing.
Thank you Art Stanley and staff! You guys are the BEST!
I have used both the Cocoa store and now the one in Suntree since 1993. I have appreciated the customer care I have received at both stores. Most recently I asked to have my car looked over because I was about to drive out of state. I was between oil changes and didn’t really need the “road trip special” just wanted someone to check things out so this older, single driver would feel secure. Everything was checked and I was reassured that everything was sound with the car. Like having a family member look over a car I was very grateful. I was even more surprised when I wasn’t even charged for this service.
I’ve been bringing my family’s vehicles (currently there’s four) to the Gatto’s in Suntree-Viera since the store opened. Some of the faces have changed, but the excellent service and dependability has never wavered. My daughter has moved to Tampa, but brings her car back to Gatto’s for service. I am the Leasing Manager at a luxury apartment community nearby and we provide concierge services including recommendations for local businesses. When anyone asks for automotive services… It’s “Gotta Go To Gatto’s”.
Hello Pam!
I just wanted to let you know something GREAT about your business.
My recruiter, Lisa Rowley, mentioned that she ‘always goes to Gatto’s.’ She just recently purchased 4 tires and had her car prepared for an upcoming road trip (at the Malabar store). She said she NEVER goes anywhere but Gatto’s.
Her exact words were ‘I know I can trust Gatto’s. You go to these other places and you feel like they are being sneaky or shady. Every time I go to Gatto’s I always know I will be treated fairly and honestly . I know I can trust the people at Gatto’s.’
You do such a fantastic job to create that atmosphere.
Kudos to you and your company Pam!
Thanks!
Robyn
GOTTA’ LOVE GATTO’S.
Frank and the crew are always so great. They always give me great service.
I wondered for a long time if you were a real person that I see on T.V. Well, the other day I had a small problem with my car and stopped at your auto center in Cocoa. The men there assured me you were real, but the truth of the matter is the wonderful service. They helped me, fixed my problem and sent me on my way.
Glen and Chris are truly wonderful employees of yours and I just had to let you know. They even showed me your picture hanging on the wall. Again, thank your loyal people for such wonderful service.
I had to get a tire replaced and called the Merritt Island store and they got me right in. I received excellent service and your employees were very courteous.
What a nice experience, I will surely refer your company and this store. Thank you.
I would like to convey to you our wonderful experience at Gatto’s Tire Service in Cocoa.
My fiancé and I recently purchased an RV and were experiencing a major issue with vibration. Today, my fiancé went to your heavy-duty truck tire store in Cocoa to have your technician evaluate the problem. We discovered that the back four tires were 14 years old and the two front tires were 7 years old and all six needed to be replaced.
Before my fiancé retired last year, he was a trainer for automotive customer service excellence. Only on rare occasions is he pleased with the service he receives as a customer, however, these are his own words:
“I was really impressed with their operation. They were very friendly and helpful. Their techs were very accommodating and didn’t mind explaining what they were doing. I was in and out in an hour and a half. Best of all, I would go back there again for service needs.”
Please let your staff know they are doing an awesome job!
These guys are the only shop I will use. Been going to them for 2 years now.
I’ve had and currently am having work done, and I couldn’t ask for better service, customer support or professionalism anywhere else.
Rear brakes and rotors were installed on my car and there was a problem with the pads seating. When I took the car back for repairs there were some communication problems which caused me to be upset. These guys did an excellent job of getting me calmed down – and took care of the brake problem.
In today’s world, where I so seldom encounter folks who treat the customer like he is a valued asset, these guys are a refreshing example of getting the job done, including keeping the customer happy. Gatto’s is fortunate to have them working for you. I thought you should know.
Your customer service is consistently outstanding at your Viera/Suntree location. I am always blown away by how professional your front desk staff are. Keep up the great work.
On Saturday, January 15, 2011 I was in your fair city and had a problem with my window on my car not working in the down position.
I came into your shop on Saturday afternoon around 1:00, you were able to repair my window and had me out at 3:00.
Thank you so much for your great work, you are an outstanding auto repair service. My daughter Sheila directed me to your shop.
Thank you again for a job well done.
Pam,
I just wanted to tell you about the great customer experience I had at the Gatto’s in Melbourne.
Mike McHenry is absolutely fantastic. I needed all four tires replaced. He understood my work schedule and pleasantly explained if I called when I was leaving work he would make sure someone was there to change my tires. It was about 5:30pm when I arrived and mike was just great. He not only took care of the car but offered me coffee, water, etc.
This was just a wonderful experience and shows excellent customer care. I just wanted to share this with you and recognize Mike.
I just wanted to take the time to recognize the amazing staff at the Malabar Rd location in Palm Bay, FL. The staff there has been compassionate and honest. It’s too often we encounter scams. They have always been forthright with me. I will never take my jeep anywhere else. Because of this staff you have a loyal customer for life. Not only that, but I tell everyone I can about them. Thank you for taking such good care of me!
Tracey Pratt
Palm Bay, FL
I want to thank Bill Lundy at the Palm Bay branch for the professional way he handled my tire problem. He is the right person for the job as service manager, Mr. Lundy made it a very pleasant experience.
I did want you to hear about my experiences with your team at the Suntree store.
Fantastic experience all the way around. I have had the pleasure of using Kiwi Mike and his team on 4 or 5 occasions now and every interaction has been above expectations. They truly do go above and beyond in my opinion.
I have noticed the professional way they interact with the customers at all phases of the visit from the time they walk in the door, keeping them informed of repair process and pricing, to final checkout.
I will be putting two more tires on my truck in the next month and definitely “Gotta Go to Gatto’s”. (Sorry…had to throw that in there)
I stopped at your Viera location because my low tire pressure light was on. I received a very pleasant greeting and immediate service. The guys at this store are extremely nice and professional. When I need new tires I will go to Gatto’s.
Many thanks.
I took my truck in, and they found out the problem with my truck and fixed it within an hour. great job Malabar Location, great job!
I went into the store on Malabar Rd. They not only gave me great service, but also fixed my tire fast, and the repair was very inexpensive. They all greeted me with a smile and I think they deserve recognition. I will recommend them to ALL my friends.
I purchased new Goodyear tires for my PT Cruiser at a local Chrysler dealer and had been having trouble with the tires losing air continually. For 4 months they gave me the runaround. All 8 of their mechanics and the service manager kept telling me that someone must be letting the air out of my tires. It seemed absurd to me. I have a security garage. I asked every question anyone could possibly think of and I was pretty much ignored. They offered no kind of solution after having the car at least 4 times in 4 months. I knew there had to be an answer.
I contacted Goodyear and asked for help. They suggested I take the car to Gatto’s on Merritt Island for an evaluation of the tire problem. YEAH, Goodyear!
I went to Gatto’s and in no time at all they discussed the problem, demonstrated exactly what they found, and explained it to me along with an intelligent solution. I cannot express my extreme gratitude to Al and Justin for making the whole thing possible.
Today, the new wheels were delivered and put on. You cannot imagine how thrilled and grateful I am. I can drive without being constantly worried about flat tires… I can sleep and travel knowing I have people I can trust and rely on to help take care of my Car. I love my car!
Gotta’ go to Gatto’s
Gatto’s has taken care of me and my vehicles for over 25 years. I continue to go there because they treat me like family. We have 3 vehicles, and over the years have preferred service there over the auto dealers because they are honest and only recommend and perform work that is necessary.
I mainly utilize the Melbourne branch because it is so convenient to my work.
Mike McHenry and Stosh take excellent care of me and my vehicles. They are personable and caring, taking time to help me understand what repairs are necessary.
Thanks Gatto’s!!
I would like to publicly commend both Cooper and Frank at your Lake Washington location. I have always been treated with the utmost respect and courtesy from them and the rest of the staff. Both Cooper and Frank always have a smile on their face and and the best “can do” attitude. I have become a long time customer and will continue to do so. Please pass on my deepest thanks to a great team!
I’ve been going to the Lake Washington branch for many years now. I always find the staff friendly, always smiling and quick. Thank you staff at Gatto’s. Looking forward to my next visit.
Just thought I would let everyone know the customer service & experiences at the Store in New Smyrna. Never had a problem dealing with the staff or any problems what so ever. I would like to thank Dave & Mike too over the years that we have been going there. This shop with Dave, Mike, & the others is the only place where I trust things will be done right & at a fair price. Thanks Again!!
I want to take this opportunity to thank you for taking such good care of our daughter. She has had a few problems with her Jeep and you have been the only one there to help her with honesty and respect. Please know that everyone my husband and I come in contact with know all about you and how good and honest you are. Which is a combination very hard to find these days.
Keep up the good work : )
To: Mrs. Pam Gatto
I like to say thank you for having on board two professionals Mr. Gaudiosi and Mr. Casa at your Lake Washington Store. These two guys I can always count on their intergrity and honesty in the car repair business. In the past years that I have known them customers tend to trust them because of their knowledge in car repairs. In the months that they join Gatto’s lot’s of loyal customers came to Gatto’s because of them and the way they both treat them. Hopefully, business here will be better and you will have more satisfied customers. It was a loss for Tire kingdom, but a gain for the Gatto’s Auto and Tires Company. You can be proud of them! Also in the future if you can have Mr. Al Kreiger in this store with cooper and Frank it would be great. I call them the 3 Muskeeters.
Thank you,
Mr. Alfredo Etcheverry
The young man who greeted me was very courteous.
I appreciated his help very much, and I will remember him when I need new tires, or other repairs. To quote General MacArthur, “I shall return.”
I wanted to take this opportunity to compliment the excellent treatment and service that my Department continues to receive from your staff for all our mechanical and tire needs.
Please extend my appreciation to these gentlemen and the others who have assisted in keeping my vehicles up and running.
I want to just say thanks and give a little credit to those who deserve it. It is very rare in today’s world to find that trust and friendliness that these guys have.
Your guys, Dave, Doug, Rich, and the rest are NICE people, and VERY competent. They give consistently high-quality and friendly service. They recognize me by name before I get to the desk. You can be proud of them!
Thank you for the courteous and professional manner in which the problem with our Goodyear Eagle tires was handled. …a very pleasant experience. Thank you so much.
Your front office staff were very nice to us. First rate service. But that’s why you have been in business so long.
The store is neat and clean and the staff very efficient. A wonderful experience. I just felt compelled to write about an experience that for most women isn’t so comfortable.
Bottom line is that the guys at the Malabar Road facility were very helpful and very understanding to my situation and I really appreciate their efforts. It is very refreshing to be treated as a person and not just a customer.
Nobody likes to buy new tires unexpectedly, but in this case I got two new tires balanced and mounted quickly and accurately, got rid of an existing annoyance, and encountered a level of professionalism and customer care rarely seen anymore.